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For millions of Medicaid patients in need of ongoing medical care across the state, Georgia’s Department of Community Health oversees a system of non-emergency transportation services designed to safely transport patients to their doctor’s appointments. Yet, it appears that some of these patients are at risk for serious injuries and even death due to alleged oversights made by the department, as well as these taxpayer-funded systems.

In one instance, a van driver failed to strap a disabled patient’s wheelchair down. After taking a shortcut through a grassy area, the van hit a hole, and the patient was thrown to the floor. In another case, a patient was dropped from a stretcher onto hard concrete. For elderly patients, many of which are too weak to stand on their own, being dropped or propelled from a wheelchair can result in serious head injuries, lacerations, broken or dislocated bones, amputation or death. While the state requires that transportation providers and drivers receive adequate training related to wheelchair safety, first aid, defensive driving and sensitivity training for Medicaid rides, some providers leave it up to the drivers themselves to stay up to date on training. What’s more is that mechanical problems with older model transportation vehicles are believed to put patients at risk. Such is the case with the Georgia transportation system, LogistiCare, which arranges for nearly three million trips across the state every year.

Even so, for families with loved ones that have been injured or have died in an incident involving a transportation service, and negligence is to blame, they deserve to have an experienced non-emergency transport injury lawyer on their side.

Injuries And Accidents During Non-Emergency Medical Transport (NEMT)

Perhaps your loved one depends on regular transportation services to attend his or her dialysis appointments. Imagine that their transportation arrives late, causing them to miss part of their appointment. On the other hand, suppose a loved one becomes injured when a transportation driver violates traffic laws or drives recklessly, or when a driver fails to help them exit the vehicle safely.

While transportation services are designed to serve patients, a number of pressures are believed to contribute to a growing pattern of endangerment when it comes to transporting elderly and vulnerable patients. One of these pressures stems from the number of rides needed. Thus, in an effort to meet the demand, transportation companies are acquiring more drivers, many barely earning above minimum wage. Yet, despite LogistiCare’s claim that the company communicates strong expectations and accountability for its drivers, a lot can go wrong, and it does. Along with Southeastrans, which is the primary transportation provider for north Georgia and Atlanta, many have raised questions about the Georgia Department of Community Health’s oversight of these companies, as well as the negligent hiring, retention and training of non-emergency medical transport employees.

When it comes to injuries sustained during a non-emergency transport, our attorneys are the experienced attorneys that families trust. With over 30 years of collective experience in personal injury cases, their goal remains simple—to identify the at-fault party and force them to compensate victims and families for their injuries.

For a free initial consultation to discuss the details of your personal injury issue, contact the Burnside Law Firm in Augusta today.

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2919 Professional Pkwy

Augusta, GA, 30907

Phone: (706) 432-8320


325 North Milledge Avenue

Athens, GA, 30601

Phone: (706) 227-4264

We have recovered tens of millions in settlements and verdicts

The attorneys at Burnside Law Firm LLP have over 30 years of collective experience handling personal injury claims. Over that time, we have helped hundreds of injured people recover the compensation they deserve and need in order to begin putting their lives back together. This list is just a sample of the recoveries we have obtained for some of our clients here and during our time at our former firm, Burnside Wall LLP. Obviously, success in obtaining significant judgments and settlements for other clients is no guarantee of success in your case. Each case must be evaluated and handled based on the individual merits of that particular case. To discuss the facts of your case and learn more about your legal rights, contact one of the personal injury attorneys at Burnside Law Firm LLP for a free initial consultation.

Commercial Vehicle/Death


Auto Accident/Death


Workplace Accident/Leg Injury


Medical Malpractice/Surgery Complication


Medical Malpractice/IV Procedure Error




No fee unless we win

Meet The Team

Thomas R. Burnside III Personal Injury Attorney

Thomas R Burnside III

Thomas R. Burnside III is a personal injury lawyer who focuses his law practice on the representation of individuals who have suffered injury as a result of automobile collisions, trucking accidents, medical malpractice, work related accidents or other causes. With over 20 years of experience in personal injury law at both the trial and appellate court levels, Attorney Burnside has represented people with brain and head trauma...

Meet Thomas Burnside
Garon Muller Personal Injury Attorney

Garon Muller

Garon Muller is a trial lawyer who focuses his law practice on the representation of individuals who have been seriously injured or damaged through the negligence or recklessness of others, including automobile collisions, workplace injuries, premises injuries, or defective products. Before beginning his practice in the representation of injured individuals, Mr. Muller served the community as an Assistant District Attorney...

Meet Garon Muller
Robert MacGregor

Robert MacGregor

Robert MacGregor is an experienced trial attorney licensed to practice law in Georgia and South Carolina. At the Burnside Law Firm, Robert devotes his practice to protecting the rights of individuals who have been injured because of someone else’s carelessness, negligence, or recklessness and represents those who have been injured in automobile collisions or tractor-trailer accidents; because of a slip and fall; and in other general negligence actions.

Meet Robert MacGregor

Ashton Revollo

Ashton is a trial lawyer in Augusta, GA who focuses his law practice on the representation of individuals who have suffered serious injuries or damages due to the negligent or reckless conduct of others, including automobile wrecks, job-related accidents, unsafe premises, or defective
products. Before beginning his practice, Ashton obtained his J.D., at Emory University School of Law, where he gained valuable courtroom experience as an intern assisting the District Attorney for DeKalb
County. After his time at Emory, Ashton received experience as a trial attorney at a respected personal injury firm in Atlanta before moving to Augusta. Over the course of his career, Ashton has assisted deserving clients in recovering millions of dollars in injury cases throughout Georgia.

Meet Ashton Revollo

Our Client Reviews

Burnside Law Firm

5.0 / 5.0

Based on 38 reviews

Erin Wren

After my car accident they helped me every step of the way! They were up front and answered any questions I had! They negotiated the insurance and got a higher settlement than was offered! I would definitely use them again!

Debbie Walker

In November 2017, I was in a car accident and I decided to seek out legal assistance. I chose to go with Burnside Law Firm, LLP because of their five star rating. My inital consultation was with attorney, Mr. Garon Muller. I knew immediately that I wanted Mr. Muller to take my case. His professionalism and expertise in personal injury made my decision easy. Mr. Muller maintained his professionalism throughout my case. He kept me updated on a regular basis via telephone or email. He was always available to me when I call. I did not have to wait 24 hours to get a call back from him. I would greatly recommend Mr. Muller and the Burnside Law Firm, LLP.

Rick Estep

Burnside Law Firm is who you want to represent you. Mr. Muller came to our house for a free consultation without hesitation. He guided us and overcame every obstacle we encountered. He secured the maximum insurance limits for us and we couldn't be more happy. If you are injured, DO NOT attempt to recoup compensation without the expertise of a trusted, skilled and able law firm to be your voice. THANK YOU MR. MULLER!!!

Alexander Hughes

Garon Muller with Burnside Law Firm makes client satisfaction his priority. Mr. Muller made sure that I had a lucid understanding during every discussion. He never made a decision without my input and made me feel like we were partners. Garon Muller was very professional and push for the maximum dollar amount from the insurance company. Me and my family considered ourselves blessed to have been represented by Garon Muller with Burnside Law Firm. We highly recommend Garon Muller and Burnside Law Firm! Burnside Law Firm staff are exceptional and exceeded our expectations.

Lynn Eldridge

I have known the Burnside family for many years. Recently Thomas was most helpful in getting my check following an auto collision. I highly recommend their firm.

Damien Williams

I definitely felt comfortable in there hands really good people.

Jacob Clements

Very very good law firm. Went above and beyond to make things right. Highly reccomend.

Barbara Huskinson

Burnside Law did what they said they would do. Garon Muller was great in communicating and looked out for my best interest in getting what was fair in my settlement. I would recommend Burnside to anyone.

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    2919 Professional Pkwy

    Augusta, GA, 30907

    Phone: (706) 432-8320


    325 North Milledge Avenue

    Athens, GA, 30601

    Phone: (706) 227-4264