Skip to main content

Injured? Need Help? Call Us Today.

state bar of georgia
the national trial lawyers
georgia trial lawyers associations protecting the right to trial by jury
burnside lawfirm

Call Experienced Attorneys that Will Fight for You

Call Us (706) 432-8320 Contact Us

Non-Emergency Transport Injuries in Georgia

For millions of Medicaid patients in need of ongoing medical care across the state, Georgia’s Department of Community Health oversees a system of non-emergency transportation services designed to safely transport patients to their doctor’s appointments. This transportation system plays a crucial role in ensuring that vulnerable individuals can access the medical care they require without undue hardship. However, recent reports and allegations suggest that some of these patients are at risk for serious injuries and even death due to alleged oversights made by the department and the taxpayer-funded systems it administers.

Non-Emergency Transport Negligence

The concerns surrounding the non-emergency transportation services provided to Medicaid patients are multifaceted. One issue that has been raised is the adequacy of the transportation vehicles and the training of the personnel responsible for transporting patients. Reports indicate instances where vehicles may not have been properly maintained, lacked necessary safety features or were operated by individuals without adequate training in patient care during transit. These deficiencies can expose patients to unnecessary risks, especially those with fragile health conditions or mobility challenges. Such is the case with the Georgia transportation system, LogistiCare, which arranges for nearly three million trips across the state annually.

There have been complaints regarding the timeliness and reliability of the transportation services. Delays in picking up patients for appointments or returning them home afterward can disrupt their medical schedules, leading to missed treatments or follow-ups. Such disruptions not only affect individual patient outcomes but also contribute to inefficiencies within the healthcare system.

Additionally, concerns have been raised about the coordination and communication between healthcare providers, transportation providers, and patients. Clear communication channels are essential to ensure that patients are transported to the correct locations, receive appropriate assistance during transit, and are not left stranded or confused about their appointments.

As advocates for patient rights and safety, it is imperative to thoroughly investigate any reported incidents, hold accountable those responsible for lapses in service or negligence, and work towards implementing corrective measures to prevent future harm. Patients and their families deserve assurance that when utilizing these vital transportation services, their well-being and dignity are paramount considerations at every step of the process.

Injuries And Accidents During Non-Emergency Medical Transport (NEMT)

When transportation services fail to meet the needs of vulnerable patients, the consequences can be severe and far-reaching. Imagine your loved one depending on regular transportation services to attend crucial medical appointments, such as dialysis treatments. A delay or failure in transportation can have serious repercussions, potentially leading to missed treatments, health complications, and increased stress for both the patient and their family caregivers. Moreover, incidents where transportation drivers violate traffic laws, drive recklessly, or fail to assist patients safely can result in injuries and trauma, further highlighting the critical importance of safe and reliable non-emergency medical transport services.

Several factors contribute to the challenges and risks associated with non-emergency medical transportation for elderly and vulnerable patients. These factors include:

  • High Demand and Staffing Pressures: The increasing demand for non-emergency medical transportation services places significant pressure on transportation companies to meet scheduling needs promptly. To address this demand, companies often hire a large number of drivers, some of whom may receive minimal training and remuneration. The reliance on a high volume of drivers, coupled with potential turnover and varying levels of experience, can contribute to inconsistencies in service quality and adherence to safety protocols.
  • Training and Accountability of Drivers: While transportation companies like LogistiCare and Southeastrans assert strong expectations and accountability for their drivers, challenges can arise in ensuring consistent compliance with safety standards. Inadequate training, insufficient oversight, and a lack of ongoing professional development can lead to situations where drivers fail to prioritize patient safety, adhere to traffic regulations, or provide appropriate assistance to patients during transit.
  • Oversight and Regulation: Questions have been raised about the Georgia Department of Community Health’s oversight practices regarding the contracted transportation providers. Issues related to negligent hiring, retention, and training of non-emergency medical transport employees have been highlighted. Robust oversight mechanisms, transparent reporting systems for incidents, and regular assessments of service quality and driver performance are essential components in safeguarding patient well-being and improving the overall reliability of transportation services.

Contact Burnside Law Firm for a NEMT Injuries Consultation

Our seasoned personal injury lawyers are committed to championing the rights of individuals injured in non-emergency transportation incidents and their families. With a demonstrated history of successfully representing clients in many cases, including those involving negligent drivers, faulty transportation equipment and other contributing factors, we bring a wealth of experience to each case we handle. Through meticulous investigation of the circumstances surrounding each incident, we craft a robust legal strategy aimed at securing the maximum available compensation for our clients, covering medical expenses, lost income, pain and suffering and other related damages.

When you entrust your case to Burnside Law Firm, you can anticipate receiving personalized attention and empathetic support throughout the entire legal process. We provide complimentary initial consultations to delve into the specifics of your situation, evaluate your legal options comprehensively, and offer transparent guidance on the best course of action moving forward. Our ultimate objective is to ensure that you not only receive fair justice but also obtain the financial restitution you rightfully deserve.

For a free initial consultation to discuss the details of your personal injury issue, contact the Burnside Law Firm in Augusta today.

Also serving:

Contact Us


2919 Professional Pkwy

Augusta, GA, 30907

Phone: (706) 432-8320


325 North Milledge Avenue

Athens, GA, 30601

Phone: (706) 227-4264

We have recovered tens of millions in settlements and verdicts

The attorneys at Burnside Law Firm LLP have over 30 years of collective experience handling personal injury claims. Over that time, we have helped hundreds of injured people recover the compensation they deserve and need in order to begin putting their lives back together. This list is just a sample of the recoveries we have obtained for some of our clients here and during our time at our former firm, Burnside Wall LLP. Obviously, success in obtaining significant judgments and settlements for other clients is no guarantee of success in your case. Each case must be evaluated and handled based on the individual merits of that particular case. To discuss the facts of your case and learn more about your legal rights, contact one of the personal injury attorneys at Burnside Law Firm LLP for a free initial consultation.

Commercial Vehicle/Death


Auto Accident/Death


Workplace Accident/Leg Injury


Medical Malpractice/Surgery Complication


Medical Malpractice/IV Procedure Error




No fee unless we win

Meet The Team

Thomas R. Burnside III Personal Injury Attorney

Thomas R Burnside III

Thomas R. Burnside III is a personal injury lawyer who focuses his law practice on the representation of individuals who have suffered injury as a result of automobile collisions, trucking accidents, medical malpractice, work related accidents or other causes. With over 20 years of experience in personal injury law at both the trial and appellate court levels, Attorney Burnside has represented people with brain and head trauma...

Meet Thomas Burnside
Garon Muller Personal Injury Attorney

Garon Muller

Garon Muller is a trial lawyer who focuses his law practice on the representation of individuals who have been seriously injured or damaged through the negligence or recklessness of others, including automobile collisions, workplace injuries, premises injuries, or defective products. Before beginning his practice in the representation of injured individuals, Mr. Muller served the community as an Assistant District Attorney...

Meet Garon Muller
Robert MacGregor

Robert MacGregor

Robert MacGregor is an experienced trial attorney licensed to practice law in Georgia and South Carolina. At the Burnside Law Firm, Robert devotes his practice to protecting the rights of individuals who have been injured because of someone else’s carelessness, negligence, or recklessness and represents those who have been injured in automobile collisions or tractor-trailer accidents; because of a slip and fall; and in other general negligence actions.

Meet Robert MacGregor

Ashton Revollo

Ashton is a trial lawyer in Augusta, GA who focuses his law practice on the representation of individuals who have suffered serious injuries or damages due to the negligent or reckless conduct of others, including automobile wrecks, job-related accidents, unsafe premises, or defective
products. Before beginning his practice, Ashton obtained his J.D., at Emory University School of Law, where he gained valuable courtroom experience as an intern assisting the District Attorney for DeKalb
County. After his time at Emory, Ashton received experience as a trial attorney at a respected personal injury firm in Atlanta before moving to Augusta. Over the course of his career, Ashton has assisted deserving clients in recovering millions of dollars in injury cases throughout Georgia.

Meet Ashton Revollo

Our Client Testimonials

Our Client Reviews

Burnside Law Firm

5.0 / 5.0

Based on 38 reviews

Erin Wren

After my car accident they helped me every step of the way! They were up front and answered any questions I had! They negotiated the insurance and got a higher settlement than was offered! I would definitely use them again!

Debbie Walker

In November 2017, I was in a car accident and I decided to seek out legal assistance. I chose to go with Burnside Law Firm, LLP because of their five star rating. My inital consultation was with attorney, Mr. Garon Muller. I knew immediately that I wanted Mr. Muller to take my case. His professionalism and expertise in personal injury made my decision easy. Mr. Muller maintained his professionalism throughout my case. He kept me updated on a regular basis via telephone or email. He was always available to me when I call. I did not have to wait 24 hours to get a call back from him. I would greatly recommend Mr. Muller and the Burnside Law Firm, LLP.

Rick Estep

Burnside Law Firm is who you want to represent you. Mr. Muller came to our house for a free consultation without hesitation. He guided us and overcame every obstacle we encountered. He secured the maximum insurance limits for us and we couldn't be more happy. If you are injured, DO NOT attempt to recoup compensation without the expertise of a trusted, skilled and able law firm to be your voice. THANK YOU MR. MULLER!!!

Alexander Hughes

Garon Muller with Burnside Law Firm makes client satisfaction his priority. Mr. Muller made sure that I had a lucid understanding during every discussion. He never made a decision without my input and made me feel like we were partners. Garon Muller was very professional and push for the maximum dollar amount from the insurance company. Me and my family considered ourselves blessed to have been represented by Garon Muller with Burnside Law Firm. We highly recommend Garon Muller and Burnside Law Firm! Burnside Law Firm staff are exceptional and exceeded our expectations.

Lynn Eldridge

I have known the Burnside family for many years. Recently Thomas was most helpful in getting my check following an auto collision. I highly recommend their firm.

Damien Williams

I definitely felt comfortable in there hands really good people.

Jacob Clements

Very very good law firm. Went above and beyond to make things right. Highly reccomend.

Barbara Huskinson

Burnside Law did what they said they would do. Garon Muller was great in communicating and looked out for my best interest in getting what was fair in my settlement. I would recommend Burnside to anyone.

Submit form for free case evaluation


    2919 Professional Pkwy

    Augusta, GA, 30907

    Phone: (706) 432-8320


    325 North Milledge Avenue

    Athens, GA, 30601

    Phone: (706) 227-4264