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Non-Emergency Medical Transport Personal Injury

For Medicaid patients who rely on non-emergency transportation services to attend their doctor’s appointments, a significant level of trust is vested in drivers and their capability to deliver a secure and reliable experience for the patient. This reliance becomes especially crucial as it directly impacts the patient’s health outcomes and overall well-being. Unfortunately, the current landscape reveals vulnerabilities within Georgia’s Department of Community Health, exposing patients to potential risks of serious injuries and even fatalities. If your family member or loved one has been injured in a non-emergency transportation incident in Atlanta, and you believe it is due to negligence, you need to contact the Burnside Law Firm today to discuss the details of your personal injury issue.

Medical Transport Negligence

The state’s oversight primarily revolves around regulating transportation providers such as LogistiCare and Southeastrans. The state mandates that drivers undergo comprehensive training in crucial areas such as wheelchair safety, first aid, defensive driving, and sensitivity training specific to Medicaid rides. While these standards are in place, the actual execution often falls short, leading to instances where drivers may not be adequately prepared or trained.

One significant challenge is the disproportionate burden placed on drivers, who not only navigate complex medical needs but also contend with the pressure of meeting high ride demand. This pressure can lead to shortcuts in training or inadequate supervision, compromising the safety of patients during transit. Additionally, the aging fleet of transportation vehicles poses mechanical issues that can further jeopardize the safety and comfort of patients, contributing to a cascade of negative consequences.

The consequences of these systemic issues can be devastating. Patients may experience delays or missed appointments due to transportation failures, leading to disruptions in their medical care and potentially exacerbating their health conditions. In severe cases, accidents resulting from untrained drivers or faulty vehicles can cause significant harm or even fatalities, highlighting the urgent need for comprehensive reforms in the non-emergency transportation sector.

Injuries And Accidents During Non-Emergency Medical Transport (NEMT)

Transportation services throughout the metro Atlanta area are designed to serve patients by helping them get to their doctor’s visits in a safe, timely manner. Yet, many instances point to neglect, as patients are injured in accidents that could have been avoided. In one case, a wheelchair was not appropriately secured in a transportation vehicle, causing a frail, 90-pound woman to fall out of her chair onto the concrete. Tragically, the wheelchair then fell on top of her. She later died at the hospital. In another case, a patient dislocated their shoulder when the driver slammed on the brakes. The patient was not properly fastened and secured in the vehicle.

From ill-equipped drivers to taxpayer-funded transportation systems like LogistiCare and Southeastrans, to the Department of Community Health, there are a number of opinions regarding who is to blame for accidents and injuries sustained during non-emergency medical transports (NEMT). Yet, the result is the same, and a growing number of elderly, vulnerable patients are being hurt.

Non-Emergency Medical Transport Injuries and Liability – FAQ

What are non-emergency medical transport (NEMT) injuries, and what types of incidents can lead to liability concerns?
Non-emergency medical transport injuries refer to harm or injuries sustained by patients during transportation to or from medical appointments, treatments or procedures. Liability concerns can arise from accidents due to driver negligence, improper handling leading to patient falls or injuries, delays causing harm due to missed appointments, and inadequate response to medical emergencies during transit.

Who may be liable in cases of NEMT injuries?
Depending on the circumstances, liability in non-emergency medical transport injuries can extend to various parties. Potentially liable parties may include transportation companies, individual drivers, healthcare facilities arranging the transport, equipment manufacturers in cases of faulty devices, and regulatory bodies if standards are not met.

What steps should be taken if a patient sustains an injury during NEMT services?
If a patient sustains an injury during non-emergency medical transport, immediate steps should be taken to ensure their well-being, including seeking medical attention. It is crucial to document the incident, gather witness statements if possible, and notify the transportation provider, healthcare facility, and legal counsel to assess potential liability and seek appropriate remedies.

How can liability be mitigated in NEMT services?
To mitigate liability risks in non-emergency medical transport services, transportation providers should ensure rigorous training for drivers, maintain safe equipment and vehicles, follow established safety protocols, conduct regular safety inspections, maintain adequate insurance coverage, and respond promptly and appropriately to any incidents or complaints.

What legal recourse do patients have in cases of NEMT injuries and liability issues?
Patients who experience injuries or harm during non-emergency medical transport due to negligence or other liability issues may have legal recourse to seek compensation for medical expenses, pain and suffering, lost wages and other damages. Consulting with a qualified attorney experienced in personal injury and medical transport law is recommended to understand available legal options.

Contact Burnside Law Firm To Hear Your Case

With a primary focus on serving individuals across Georgia who have suffered injury or wrongful death, the Burnside Law Firm is well-positioned to advocate on behalf of those hurt in a non-emergency medical transport incident. To speak with one of our experienced Atlanta personal injury attorneys in a free consultation, contact us today.

Contact Us


2919 Professional Pkwy

Augusta, GA, 30907

Phone: (706) 432-8320


325 North Milledge Avenue

Athens, GA, 30601

Phone: (706) 227-4264

We have recovered tens of millions in settlements and verdicts

The attorneys at Burnside Law Firm LLP have over 30 years of collective experience handling personal injury claims. Over that time, we have helped hundreds of injured people recover the compensation they deserve and need in order to begin putting their lives back together. This list is just a sample of the recoveries we have obtained for some of our clients here and during our time at our former firm, Burnside Wall LLP. Obviously, success in obtaining significant judgments and settlements for other clients is no guarantee of success in your case. Each case must be evaluated and handled based on the individual merits of that particular case. To discuss the facts of your case and learn more about your legal rights, contact one of the personal injury attorneys at Burnside Law Firm LLP for a free initial consultation.

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Meet The Team

Thomas R. Burnside III Personal Injury Attorney

Thomas R Burnside III

Thomas R. Burnside III is a personal injury lawyer who focuses his law practice on the representation of individuals who have suffered injury as a result of automobile collisions, trucking accidents, medical malpractice, work related accidents or other causes. With over 20 years of experience in personal injury law at both the trial and appellate court levels, Attorney Burnside has represented people with brain and head trauma...

Meet Thomas Burnside
Garon Muller Personal Injury Attorney

Garon Muller

Garon Muller is a trial lawyer who focuses his law practice on the representation of individuals who have been seriously injured or damaged through the negligence or recklessness of others, including automobile collisions, workplace injuries, premises injuries, or defective products. Before beginning his practice in the representation of injured individuals, Mr. Muller served the community as an Assistant District Attorney...

Meet Garon Muller
Robert MacGregor

Robert MacGregor

Robert MacGregor is an experienced trial attorney licensed to practice law in Georgia and South Carolina. At the Burnside Law Firm, Robert devotes his practice to protecting the rights of individuals who have been injured because of someone else’s carelessness, negligence, or recklessness and represents those who have been injured in automobile collisions or tractor-trailer accidents; because of a slip and fall; and in other general negligence actions.

Meet Robert MacGregor

Ashton Revollo

Ashton is a trial lawyer in Augusta, GA who focuses his law practice on the representation of individuals who have suffered serious injuries or damages due to the negligent or reckless conduct of others, including automobile wrecks, job-related accidents, unsafe premises, or defective
products. Before beginning his practice, Ashton obtained his J.D., at Emory University School of Law, where he gained valuable courtroom experience as an intern assisting the District Attorney for DeKalb
County. After his time at Emory, Ashton received experience as a trial attorney at a respected personal injury firm in Atlanta before moving to Augusta. Over the course of his career, Ashton has assisted deserving clients in recovering millions of dollars in injury cases throughout Georgia.

Meet Ashton Revollo

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Burnside Law Firm

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Based on 38 reviews

Erin Wren

After my car accident they helped me every step of the way! They were up front and answered any questions I had! They negotiated the insurance and got a higher settlement than was offered! I would definitely use them again!

Debbie Walker

In November 2017, I was in a car accident and I decided to seek out legal assistance. I chose to go with Burnside Law Firm, LLP because of their five star rating. My inital consultation was with attorney, Mr. Garon Muller. I knew immediately that I wanted Mr. Muller to take my case. His professionalism and expertise in personal injury made my decision easy. Mr. Muller maintained his professionalism throughout my case. He kept me updated on a regular basis via telephone or email. He was always available to me when I call. I did not have to wait 24 hours to get a call back from him. I would greatly recommend Mr. Muller and the Burnside Law Firm, LLP.

Rick Estep

Burnside Law Firm is who you want to represent you. Mr. Muller came to our house for a free consultation without hesitation. He guided us and overcame every obstacle we encountered. He secured the maximum insurance limits for us and we couldn't be more happy. If you are injured, DO NOT attempt to recoup compensation without the expertise of a trusted, skilled and able law firm to be your voice. THANK YOU MR. MULLER!!!

Alexander Hughes

Garon Muller with Burnside Law Firm makes client satisfaction his priority. Mr. Muller made sure that I had a lucid understanding during every discussion. He never made a decision without my input and made me feel like we were partners. Garon Muller was very professional and push for the maximum dollar amount from the insurance company. Me and my family considered ourselves blessed to have been represented by Garon Muller with Burnside Law Firm. We highly recommend Garon Muller and Burnside Law Firm! Burnside Law Firm staff are exceptional and exceeded our expectations.

Lynn Eldridge

I have known the Burnside family for many years. Recently Thomas was most helpful in getting my check following an auto collision. I highly recommend their firm.

Damien Williams

I definitely felt comfortable in there hands really good people.

Jacob Clements

Very very good law firm. Went above and beyond to make things right. Highly reccomend.

Barbara Huskinson

Burnside Law did what they said they would do. Garon Muller was great in communicating and looked out for my best interest in getting what was fair in my settlement. I would recommend Burnside to anyone.

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    2919 Professional Pkwy

    Augusta, GA, 30907

    Phone: (706) 432-8320


    325 North Milledge Avenue

    Athens, GA, 30601

    Phone: (706) 227-4264