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A shopping trolley in supermarket's aisle.

Thousands of retail customers are injured annually by falling products. In any store, falling products can cause serious injury.

According to premises liability laws, store owners and managers bear a special responsibility to their customers. This means they have to take extra steps to keep customers from getting hurt. If they do not, you may be able to pursue a premises liability claim to receive compensation for the cost of your injuries.

Ways Store Merchandise Can Fall on a Customer

In innumerable ways, merchandise can fall on a person in a store. Some typical situations are as follows:

  • One of the store’s employees arranged the goods on the shelf incorrectly. As a result, the items shift and fall. The collapse of lopsided stacks of goods can injure a passerby.
  • A customer rearranged products on the shelves. Another shopper shuffled things around to get to what they were after. There is now a dangerously leaning pile of merchandise. If an employee does not catch this disorder in time and fix it, things may topple over and hurt another consumer.
  • Someone installed the shelves incorrectly. Misaligned or improperly built display shelving units pose a risk of injury to shoppers. If the shelves give way, any merchandise on them could fall on shoppers.
  • The shelves could not support the weight of the items on them. Weight restrictions apply to all shelves. To illustrate, suppose a shop has shelves specifically made to hold lightweight paper products. Instead, a worker puts paint cans on them, which are far heavier than the weight restriction of the shelves. A shopper could get badly hurt if the shelves fall and dozens of paint cans fall on them as they walk down the aisles.

How to Sue for Injury from Fallen Merchandise

How can we prove the store is responsible for your injuries? Georgia law says three things must be true before a property owner can be held accountable for damage sustained on their property.

  1. There was a potentially hazardous issue on the premises. For example, an employee discovered a damaged shelf but did not make time to remove all of its products.
  2. This hazard was or should have been known by the owner. Continuing with the example, the worker promptly informed the store management about the damaged shelf. If so, we can use their testimony to fulfill this requirement. Otherwise, we can review the shopkeeper’s written reminders regarding repairing the shelf.
  3. The proprietor failed to take reasonable actions to rectify the situation. The manager promised to remove the products and fix the shelf, but they have yet to do so. Consequently, the falling shelf caused an injury to a customer.

If falling products injure you, receive medical assistance first. Save the receipts. We will use them and your medical records to prove you were hurt in the store accident and the extent of your injuries.
Inform the store manager if possible; your injury claim may hinge on this. Obtain a report, as well as their name and contact information. If you have eyewitnesses, have them record what they saw. Take all this information with you when you consult a premises liability lawyer.

Contact Burnside Law Firm if Falling Merchandise Has Injured You

Georgia residents hurt by falling or unsecured goods can turn to the Burnside Law Firm for competent, caring representation. Learn how a premises liability lawyer can help you by scheduling a free consultation today.

Posted on behalf of Burnside Law Firm LLP

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2919 Professional Pkwy

Augusta, GA, 30907

Phone: (706) 432-8320


325 North Milledge Avenue

Athens, GA, 30601

Phone: (706) 227-4264

We have recovered tens of millions in settlements and verdicts

The attorneys at Burnside Law Firm LLP have over 30 years of collective experience handling personal injury claims. Over that time, we have helped hundreds of injured people recover the compensation they deserve and need in order to begin putting their lives back together. This list is just a sample of the recoveries we have obtained for some of our clients here and during our time at our former firm, Burnside Wall LLP. Obviously, success in obtaining significant judgments and settlements for other clients is no guarantee of success in your case. Each case must be evaluated and handled based on the individual merits of that particular case. To discuss the facts of your case and learn more about your legal rights, contact one of the personal injury attorneys at Burnside Law Firm LLP for a free initial consultation.

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Meet The Team

Thomas R. Burnside III Personal Injury Attorney

Thomas R Burnside III

Thomas R. Burnside III is a personal injury lawyer who focuses his law practice on the representation of individuals who have suffered injury as a result of automobile collisions, trucking accidents, medical malpractice, work related accidents or other causes. With over 20 years of experience in personal injury law at both the trial and appellate court levels, Attorney Burnside has represented people with brain and head trauma...

Meet Thomas Burnside
Garon Muller Personal Injury Attorney

Garon Muller

Garon Muller is a trial lawyer who focuses his law practice on the representation of individuals who have been seriously injured or damaged through the negligence or recklessness of others, including automobile collisions, workplace injuries, premises injuries, or defective products. Before beginning his practice in the representation of injured individuals, Mr. Muller served the community as an Assistant District Attorney...

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Robert MacGregor

Robert MacGregor

Robert MacGregor is an experienced trial attorney licensed to practice law in Georgia and South Carolina. At the Burnside Law Firm, Robert devotes his practice to protecting the rights of individuals who have been injured because of someone else’s carelessness, negligence, or recklessness and represents those who have been injured in automobile collisions or tractor-trailer accidents; because of a slip and fall; and in other general negligence actions.

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Ashton Revollo

Ashton is a trial lawyer in Augusta, GA who focuses his law practice on the representation of individuals who have suffered serious injuries or damages due to the negligent or reckless conduct of others, including automobile wrecks, job-related accidents, unsafe premises, or defective
products. Before beginning his practice, Ashton obtained his J.D., at Emory University School of Law, where he gained valuable courtroom experience as an intern assisting the District Attorney for DeKalb
County. After his time at Emory, Ashton received experience as a trial attorney at a respected personal injury firm in Atlanta before moving to Augusta. Over the course of his career, Ashton has assisted deserving clients in recovering millions of dollars in injury cases throughout Georgia.

Meet Ashton Revollo

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Erin Wren

After my car accident they helped me every step of the way! They were up front and answered any questions I had! They negotiated the insurance and got a higher settlement than was offered! I would definitely use them again!

Debbie Walker

In November 2017, I was in a car accident and I decided to seek out legal assistance. I chose to go with Burnside Law Firm, LLP because of their five star rating. My inital consultation was with attorney, Mr. Garon Muller. I knew immediately that I wanted Mr. Muller to take my case. His professionalism and expertise in personal injury made my decision easy. Mr. Muller maintained his professionalism throughout my case. He kept me updated on a regular basis via telephone or email. He was always available to me when I call. I did not have to wait 24 hours to get a call back from him. I would greatly recommend Mr. Muller and the Burnside Law Firm, LLP.

Rick Estep

Burnside Law Firm is who you want to represent you. Mr. Muller came to our house for a free consultation without hesitation. He guided us and overcame every obstacle we encountered. He secured the maximum insurance limits for us and we couldn't be more happy. If you are injured, DO NOT attempt to recoup compensation without the expertise of a trusted, skilled and able law firm to be your voice. THANK YOU MR. MULLER!!!

Alexander Hughes

Garon Muller with Burnside Law Firm makes client satisfaction his priority. Mr. Muller made sure that I had a lucid understanding during every discussion. He never made a decision without my input and made me feel like we were partners. Garon Muller was very professional and push for the maximum dollar amount from the insurance company. Me and my family considered ourselves blessed to have been represented by Garon Muller with Burnside Law Firm. We highly recommend Garon Muller and Burnside Law Firm! Burnside Law Firm staff are exceptional and exceeded our expectations.

Lynn Eldridge

I have known the Burnside family for many years. Recently Thomas was most helpful in getting my check following an auto collision. I highly recommend their firm.

Damien Williams

I definitely felt comfortable in there hands really good people.

Jacob Clements

Very very good law firm. Went above and beyond to make things right. Highly reccomend.

Barbara Huskinson

Burnside Law did what they said they would do. Garon Muller was great in communicating and looked out for my best interest in getting what was fair in my settlement. I would recommend Burnside to anyone.

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    2919 Professional Pkwy

    Augusta, GA, 30907

    Phone: (706) 432-8320


    325 North Milledge Avenue

    Athens, GA, 30601

    Phone: (706) 227-4264